Shipping Area
Currently accepted delivery areas are the United States, Australia, the United Kingdom, and Canada.
Order processing time + delivery time
Typically, most orders are processed within 2-3 business days, but please allow 1-2 business days to check your order. We only ship Monday through Friday, excluding holidays and weekends.
*Note: Most orders are delivered within 7-15 business days, but international orders are sometimes susceptible to weather factors, resulting in delayed delivery days. Please refer to the tracking information for the most accurate delivery date.
Payment Method
We accept multiple payment methods including Visa, Master, PayPal, Amazon Pay and offer free shipping.
Order Changes or Cancellations
You can change the order information or cancel the order before the goods are processed or shipped. If you need to operate the order, please send an email to infor@supcow.com.
Once shipped, we will not be able to change the delivery in any way. You can wait until the product arrives. Contact the courier to resolve.
Items Lost or Damaged During Shipment
Once your order has been shipped, a shipping confirmation email will be sent. This email contains order details and tracking information for tracking your order.
We are not responsible for items lost or damaged in transit. In this case, we recommend that you first contact your carrier to find out the status of your package.
If your package is lost, please contact our customer service to help you file a claim with the carrier.
*Note: In order to file a valid claim, you must contact our customer service team within 14 days of receiving tracking information. Shipping reimbursement is subject to the shipping company’s policies and procedures.We are not responsible for any additional amounts beyond the carrier’s coverage.
Fraudulent orders
If a transaction is risky, the system will identify it as a fraudulent order. E-commerce fraud is a widespread problem across the industry. Please be patient and respond to any order confirmation requests so that we can process your order as quickly as possible.
Please note that if the customer refuses to accept the package, or the package is returned or destroyed due to incorrect address information or other personal reasons, the customer will bear full responsibility for the consequences. We hope you will check your delivery details carefully before placing an order to ensure smooth delivery. We thank you for your understanding.
Shipping Policy
Thank you for shopping with Supcow! We're committed to delivering your order quickly and efficiently.
Processing Time
Orders are processed within 1-2 business days after payment confirmation. Orders placed on weekends or holidays will be processed on the next business day.
Shipping Rates & Delivery Estimates
- Standard Shipping (5-7 business days): $5.99
- Expedited Shipping (2-3 business days): $12.99
- Overnight Shipping (1 business day): $24.99
Note: Delivery times are estimates and may vary due to external factors.
Free Shipping
We offer free standard shipping on orders over $50 within the continental United States.
International Shipping
Supcow ships internationally to select countries. Shipping rates and delivery times vary by destination and will be calculated at checkout. International orders may be subject to customs fees and import duties of the destination country. These charges are the responsibility of the recipient.
Order Tracking
Once your order has shipped, you'll receive a confirmation email with a tracking number. You can use this number to track your package's progress.
Shipping Restrictions
We do not ship to P.O. Boxes, APO/FPO addresses, or certain international destinations. Please contact us if you're unsure whether we deliver to your location.
Delayed or Lost Packages
If your package is delayed or lost, please reach out to our customer service team at support@supcow.com. We'll work with the carrier to resolve the issue promptly.
Contact Us
If you have any questions or concerns regarding our shipping policy, feel free to contact us:
Email: support@supcow.com
Business Hours: Monday - Friday, 9 AM - 5 PM (PST)